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Refund & Cancellation Policy

Last Updated: February 20, 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled for IntelliFleet™ products and services.

This Policy applies to all users of the IntelliFleet™ platform, including Fleet Owners, Businesses, Drivers, and Staff, unless otherwise agreed in writing.

1. Subscription Services

1.1 Subscription Plans

IntelliFleet™ is offered as a subscription-based service. Subscriptions may be billed:

  • Monthly
  • Annually
  • Per GPS or IoT device
  • Per vehicle or asset (as applicable)

Subscription details and pricing are displayed before purchase.

1.2 Cancellation by Customer

You may cancel your subscription at any time:

  • Through your IntelliFleet™ account dashboard
  • By contacting support@getintellifleet.com

Cancellation will:

  • Stop future billing
  • Take effect at the end of the current billing cycle

1.3 Refunds for Subscriptions

Unless required by applicable law:

  • Subscription fees already paid are non-refundable
  • Partial-period refunds are not provided
  • Unused time or unused devices are not refundable

This applies even if:

  • You stop using the service
  • Vehicles or GPS devices are removed mid-cycle

2. GPS & IoT Device–Based Fees

2.1 Device Billing

Where pricing is based on the number of GPS or IoT devices:

  • Charges apply per active device
  • Each installed device is treated as a separate billable unit
  • Multi-device tracking within one vehicle is billed accordingly

2.2 Device Removal or Deactivation

If a device is:

  • Removed
  • Deactivated
  • Disabled

Billing changes will apply from the next billing cycle, not retroactively. No refunds are issued for previously active devices.

3. Free Trials

If a free trial is offered:

  • No payment is charged during the trial period
  • Once the trial ends, billing begins automatically unless canceled
  • No refunds apply once paid billing starts

4. Enterprise & Custom Contracts

Enterprise customers operating under:

  • A Master Services Agreement (MSA)
  • A Service Level Agreement (SLA)
  • A Custom Order Form

…are subject to the refund and cancellation terms defined in those agreements.

5. App Store Purchases (Important)

5.1 Google Play Store

  • Payments and refunds are handled by Google
  • Refund eligibility is governed by Google Play policies
  • IntelliFleet™ does not control Play Store refund approvals

5.2 Apple App Store

  • Payments and refunds are handled by Apple
  • Refund requests must be submitted via Apple ID
  • Apple determines refund eligibility

For App Store purchases, IntelliFleet™ cannot issue direct refunds.

6. Non-Refundable Items

The following are non-refundable:

  • Subscription fees already paid
  • Setup, onboarding, or configuration fees
  • Data usage or storage fees
  • Custom integrations or development
  • Charges incurred due to misuse or policy violations
  • Suspended or terminated accounts due to Acceptable Use violations

7. Service Interruptions

Temporary service interruptions caused by:

  • Network issues
  • GPS signal loss
  • Power outages
  • Maintenance
  • Force majeure events

…do not qualify for refunds.

8. Exceptions Required by Law

Where local consumer protection laws require refunds:

  • IntelliFleet™ will comply with applicable regulations
  • Refunds will be processed as required by law
  • Eligibility and timelines may vary by jurisdiction

9. How to Request Cancellation or Support

For subscription cancellation or billing questions: